Wednesday, April 15, 2009
Chick-Fil-A is the healthiest, best-quality fast food around. Their special attention to customer service and appreciation warrants an effort by the customer to do their part to make the fast food process quick and painless.
1. When in the store, do not be on a cell phone if you are waiting in line. Never make the employee wait for you to finish your call before allowing him/her to take your order.
2. After you have made your order, step to the side so the employee can help the next customer. Often times, a person will take the order, and someone else will bring it to you.
3. Know the correct times to dig around for exact change. If there are few people in the store, or if it is readily accessible, feel free. Otherwise, it's more trouble than it's worth, both for you, and the employee.
4. Don't leave a mess. You are given a tray for a reason. There is no logical explanation for having sauce, salt, etc. all over your table.
5. Be nice. A nice customer is more likely to be treated with extra-special attention. Chat with the employee, be cordial, and you may find that he "accidentally" made a drink larger than what you ordered or "mistakenly" gave you extra fries.
6. Don't be afraid to ask questions. Chick-Fil-A goes to great lengths to ensure that it's employees are customer-friendly. They don't mind answering your questions.
7. When waiting in line, do not attempt to place an order with, request sauces or a refill from any Team Member wearing a headset, unless they ask you for your order or if you need something. This person is in charge of taking orders for the drive-thru, so they will need to be able to take orders for drive-trhru in a moment's notice, so don't slow them, and in turn, the entire drive-thru down.
In the Drive-Thru:
1. Know what you want before you get there. The whole point of drive-thru is to serve customers as quickly as possible.
2. Speak up while you order. The headsets used do not have exceptional sound quality. If you mumble or slur, chances are you'll have to repeat yourself. If you drive a truck with a diesel engine, make sure to turn it off before they speak on the headset. It is almost impossible to hear you speak otherwise.
3. Do not ask for sauce until you get to the window. The person at the window handles the sauces.
4. Ask for a specific number of sauces. "A lot" changes from person to person. This helps you get exactly what you want while also cuts down on product waste.
5. Do not order party trays through the drive-thru. It takes 10 minutes minimum to make a tray, so you'll have to park anyways. Unless you car has really comfortable seats, or a large TV, you'd probably be more comfortable inside. Plus, you would hold up the drive-thru line.
6. Be specific. Instead of just saying "I'll have a number 5 (nugget combo)", specify whether you'd like 8 or 12, and what type of drink you would like. Either way, they're gonna need to know.
7. Listen when the employees repeat your order at the window. This step prevents the hassle of refunding or charging you the extra amount of money. They do this to make sure that you are getting exactly what you wanted.
8. Realize that the employee you are speaking with has probably been working in the same position for a few hours. So a nice customer with smile on their face is always a refreshing site to see.
Listen when the employees repeat your order. This step may seem annoying and tedious, but correcting slight errors before you pay saves a lot of time and hassle. Talk with employees when you have the chance; often times they like the conversation. Other times you may just be holding up the line. If an employee did or said something that was inappropriate or rude, realize that it may not have been intentional. Look at their name tag and ask to speak to a manager, or call back later. Also, if an employee goes above and beyond, call back to say how impressed you were. That is very appreciated and encourages everyone to act in the same manner. If there is a problem, don't be afraid to let them know, but don't give fake reasons for free stuff. Call back and do not be rude. They will be very understanding.
Always call in advance for a party tray, then call a few minutes before you leave to get it to ensure it's being/has been made. If you have ordered a party tray, be sure to arrive at the time you said you would. They will usually have the tray ready and waiting for you, and when you're too late the food gets thrown away. Call if you're going to be late.Only call back with sincere complaints. If they forgot to give you a sand which, let them know. They will correct the problem. Always make sure you know what you ordered and what time you came through. (If it is a double or triple drive-thru, make sure you know which lane you were in.) Most of the time, they are going to find your receipt and determine the problem then. You may have intended to order that extra sandwich, but they did not charge you.